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Accident Management


Ford Accident Management is a free service for all Ford customers, whatever the age of their vehicle.

Available 24 hours a day, 7 days a week, 365 days a year, Ford Accident Management will provide you with a free service from the time you have an accident to the moment you collect your repaired Ford.

We will:

  • Recover your vehicle where it cannot be driven, free of charge
  • Provide you with a free courtesy car – even if it’s not included in your insurance policy, even if you were at fault
  • Liaise with your insurance company to process the claim and have repairs approved
  • Complete your claim form
  • Ensure your vehicle is repaired at a Ford Accident Repair Centre
    • Only Ford genuine parts will be fitted
    • Only Ford trained technicians will work on your car
    • Your Ford panel warranty will be maintained


Don't forget to download the Ford Accident Management App to your smart phone.

You won't have to:

  • Remember all your details when you phone
  • Worry about looking for the number
  • Provide all the information to the call handler as this will automatically be sent to them from the app.